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Privacy Policy

Last Updated: March 17, 2022

This Privacy Policy describes how Believe Crew, Inc. (“Believe Crew” or “we” or “us” or “our”) uses and discloses the Personal Information you provide to us or that we collect when you use our websites, including, without limitation, https://apps.believecrew.com, mobile applications, software, platforms and services (“Services”). Before using the Services or otherwise providing Personal Information to us, please review this Privacy Policy carefully.

1. Note to Believe Crew Customers and their Clients

This Privacy Policy applies to the Personal Information we may collect about our customer’s clients (“Clients”) in the context of providing the Services. Our treatment of Client Personal Information is governed by our agreements with our customers, including our Terms of Use, found here https://app.Believe Crew.io/page/terms (our “Agreement”). If any provision in our Agreement conflicts with any provision in this Privacy Policy, the provision in our Agreement will control to the extent of such conflict.

If you are a Client of one of our customers (e.g., a therapist or group practice providing you services), we may retain your Personal Information on behalf of that customer. If you have questions about how we process your Personal Information, we encourage you to reach out to the appropriate customer. We may send any inquiries that we receive directly from you about our use of your Personal Information to that customer.

2. How We Collect and Use Your Personal Data

“Personal Data” means any information relating to an identified or identifiable natural person (‘Data Subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identify of that natural person.

In the course of our business and in providing our Services to you and with your consent, we may collect Personal Data directly from you and through our use of cookies. We may also collect your Personal Information from third-party sources, such as our business partners, affiliates and social media platforms (if you interact with us through your social media account). We will treat Personal Information collected from third-party sources in accordance with this Privacy Policy. We are responsible for the accuracy of the information provided by Customers & Clients.

3. Personal Data We Collect

The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:

  • Personal Data: Identifiers and contact information, such as your name, email address, mailing address, phone numbers, social security numbers, government-issued IDs (such as driver’s licenses), IP addresses, and unique identifiers such as your usernames and passwords. We collect this information directly from you and from third-party sources for the purpose of creating and managing your Believe Crew account (“Account”), for communicating with you, verifying your identity, and providing our Services to you.

  • Professional Data: Professional and employment-related information, such as your Business name, calendar and scheduling information, and other information related to your Business. We collect this information directly from you for the purpose of administering your Account and providing you our Services, including facilitating your use of our Marketplace Service.

  • Transactional information: data such as credit or debit card numbers and tax IDs. We collect this information directly from you in order to process your payments for our Services.

  • Analog Data: Audio, electronic and visual information, such as your photograph or image, your voice and other similar information. We process this information to enable your use of our Marketplace Service.

  • Usage Data: Internet and other electronic network activity information, such as your browsing history, search history, and your interactions with our Services and advertisements. We collect this information through our cookies to conduct business analytics in order to improve our business functionality and Services to you. Please review the “Tracking Technologies and Cookies” section below to learn more about our use of cookies and tracking technologies.

  • Commercial information: data such as products and services you have purchased from us. We collect this information to maintain customer records, identify trends in our customer relationships, and conduct business analytics.

  • Customer Support Data: communication between Believe Crew and You (inquiries submitted via the website, email, social media or chat).

4. Purposes for collecting and Processing Your Personal Data

Personal Data collected by Believe Crew is Processed for the purposes established in the law or as described herein, including but limited for the following purposes:

  • Contractual Purpose: to maintain and service your Account, including to fulfill your orders, to confirm your orders, to send you requested product and Service information,

  • Compliance Purpose: to comply with our legal, regulatory and risk management obligations, including establishing, exercising and/or defending legal claims.

  • Analytical Purpose: to administer and improve our Services including measuring the effectiveness of the websites, diagnosing problems with our servers, and analyzing traffic.

  • Marketing Purpose: to send you newsletters and marketing communications.

  • Communication Purpose: to contact You for administrative purposes such as customer service, address technical or legal issues related to the Service provided, or share updates and notifications about the Service.

  • Security Purpose: To detect security incidents, to protect against malicious, deceptive, fraudulent or illegal activity, and to comply with our policies and procedures.

Believe Crew will not use Your Personal Data for any other purpose incompatible with the purposes outlined above or required, permitted or authorized by law.

5. How We Share and Disclose Your Personal Information

We may share your Personal Information in the following circumstances:

  • Publicly, but only with your permission: We may share your Personal Information publicly with your permission. For example, with your permission, we may publicly post your Business information through our Marketplace Services.

  • To Service Providers: We may share your Personal Information with companies that provide services to us, such as for hosting, third-party integrations, marketing and communication services, and payment processing (“Service Providers”). Our policy is to authorize these Service Providers to use your Personal Information only as necessary to provide services for us and require that they not use or disclose your Personal Information for any other purpose.

  • To third parties outside of Believe Crew:

    • We may share your Personal Information with our parent and affiliate companies in order for them to provide analytics across the entire corporate family and for other internal business purposes. 

    • From time to time, we may be required to provide Personal Information to a third party in order to comply with a subpoena, court order, government investigation, or similar legal process.

    • We may also share your Personal Information to third parties, such as law enforcement agencies, when we, in good faith, believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

    • To any other third party for whom you have given your consent for us to share your Personal Information.

  • In a corporate transaction: If Believe Crew is involved in a bankruptcy, merger, acquisition, reorganization, or sale of all or a portion of its assets, we may share or transfer your Personal Information as part of any such transaction.

6. EU Data Subject Rights

Right to Information: You have a right to be informed about the collection and use of your personal data. You can find all the related information in this Policy.

Right to Access: You have the right to ask us for copies of your personal information. This right always applies.

Right to Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Right to Erasure: You have the right to ask us to to erase Personal Data, unless Believe Crew obliged to continue Processing Customer’s Personal Data under law or under a contract between the Customer and Believe Crew.

Right to Restrict Processing: You have the right to ask us to restrict the Processing of his Personal Data in case the data is incorrect or incomplete or in case his Personal Data is Processed unlawfully.

Right to Data Portability: You have the right to ask us to provide the Customer or, in case it is technically feasible, a third party, his Personal Data, which the Customer has provided to Believe Crew and which is Processed in accordance with Customer’s consent or a contract between the Customer and Believe Crew.

Right to Object: You have the right to object to Processing his Personal Data in case there is a reason to believe that Believe Crew has no lawful grounds for Processing the Personal Data.

Right to withdraw Consent for the Processing of Personal Data: You are entitled to withdraw the consent granted for the Processing of Personal Data at any time. Withdrawal does not affect the lawfulness of the Processing conducted before the withdrawal.

Right to File Complaints: You have the right to file complaints regarding Processing of your Personal Data.

7. Lawful Basis for Processing Your Information

We are required to state the lawful basis under which we process the Personal Information of our end-users from the EU. Accordingly, the lawful bases upon which we process your Personal Information are as follows:

  • Processing is necessary for the performance or entry into a contract between Customer and Believe Crew (GDPR article 6 (1) (b)), is Processing Personal Data for Contractual Purpose under contract entered into between Believe Crew and Customer/ Client.

  • Processing is necessary for compliance with a legal obligation to which Believe Crew is subject (GDPR article 6 (1) (c)). Believe Crew is Processing Personal Data for Compliance Purpose under legal obligations to which Believe Crew is subject to.

  • Processing is necessary for the purposes of the legitimate interests pursued by Believe Crew. (GDPR article 6 (1) (f)). Believe Crew is Processing Personal Data for Analytical or Personalization Purpose under legitimate interest.

  • You have granted a consent to the Processing of your Personal Data (GDPR article 6 (1) (a)). Believe Crew is Processing Personal Data for Marketing Purpose under Customer’s consent. Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.

  • Otherwise, we will process your Personal Information where the processing is necessary for compliance with a legal obligation to which we are a subject; or

  • For the purposes of the legitimate interests pursued by us in promoting our business, providing the Service to our customers pursuant to or legal agreements with them, and in ensuring the security, accessibility and improvement of our Website and the Service and the development of new technology and services.

8. Automated Decision Making

Automated decision making refers to a decision which is taken solely on the basis of automated Processing of Customer’s Personal Data. This means Processing using, for example, software code or an algorithm, which does not require human intervention.

Believe Crew does not engage in automated decision-making processes. If Believe Crew starts making automated decisions, You are entitled to request human intervention or object to the decision by contacting our Data Protection Officer.

9. Tracking Technologies and Cookies

We use cookies and other tracking technologies (including from Google, Facebook and LinkedIn) to keep, and sometimes track, information about you on our Services. Cookies are small data files that are sent to your browser from a web server and stored on your computer’s hard drive. Cookies track where you travel on the Services and what you view. In doing so, a cookie may enable us to relate your use of the Services to your Personal Information.

We use information gathered from these tracking technologies so that we can analyze trends, administer the Services, track users’ movements around the Services, and gather demographic information about our user base as a whole. We may combine information we obtain through tracking technologies with other Personal Information that we have collected about you in order to make our Services, communications and advertisements more targeted to your interests.

If you reject cookies, you may still use our Services, but your ability to use some areas of our Services will be limited.

10. Retention and Security

We will retain your Personal Information for as long as your Account is active, as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information (such as your login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

11. Additional Information

Information for Visitors from Outside of the United States: We are committed to complying with this Privacy Policy and the data protection laws that apply to our collection and use of your Personal Information. By providing us with your Personal Information and using the Services, you acknowledge that your Personal Information will be transferred to and processed in the United States and other countries where we and our vendors operate. However, we make sure that your data is processed in a GDPR compliant manner.

Social Media Widgets: Our Services may include social media features and widgets, or interactive mini programs that run on our websites (collectively referred to as “Features”). These Features may collect your IP address, which page you are visiting, and may set a cookie to enable the Feature to function properly. The Features are either hosted by a third party or hosted directly on our Services. Your interactions with these Features on a third-party site are governed by the privacy policy of the company providing it.

Links to Other Sites: The Services may contain links to other sites that are not owned or controlled by Believe Crew. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects Personal Information. This Privacy Policy applies only to information collected by our Services

Children’s Privacy: Our Services are not directed to, and we do not knowingly collect any Personal Information from children.

Changes to This Policy: We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your Account) or by means of a notice on our websites prior to or upon the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

For help with matters not related to exercising your rights under the aforementioned privacy laws, please contact us at suuport@believecrew.com.

To exercise your rights, please, contact support@believecrew.com

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